Altaro VM Backup Support Centre

Upgrading from version 5.x and 6.x to 7.0

Last Updated: Sep 14, 2018 05:24PM CEST

STEP 1: Upgrade your License Key

If you have a current Software Maintenance Agreement (SMA), you are entitled to a free upgrade to v7.
If your SMA has expired, contact your Altaro Partner or contact
Click here for instructions on checking your SMA status.

​Version 6 keys will NOT work in Version 7!
If you do not already have a V7 License Key, please
click here to upgrade it before proceeding any further.

Altaro Partners: Log into the Partner Portal to access all your customers’ v7 keys


STEP 2: Upgrade your Installation

The upgrade process below from version 5.x or 6.x to 7.0 will keep all your settings and previous backups.
First, uninstall Altaro VM Backup from the Windows Programs and Features screen, then simply download v7.0 using the download link below, and run the installer.


(The V7 offsite Altaro Offsite Server installation file can be downloaded here )
The installation of v7.0 will NOT require a reboot.
(unless a previous reboot is already pending from some other installation).

Important Notes About The Upgrade!

  • Version 7 introduces a new Deduplicated backup format and will no longer be using ReverseDelta
  • After upgrading from v6 to v7, your next onsite backup will be a Full Backup and require more space than a regular incremental backup job.
  • Reseeding to your offsite location will not be required because the software will automatically reseed from the previous Offsite Copy versions already available
  • V7 also includes compatibility with our new Cloud Management Console. More information, and guidance to get started can be found here:

Warning: The first backup and offsite copy duration after enabling deduplication will be longer than usual due to the above process being done in the background



  • V7 is compatible with all the same Operating Systems as V6, and also adds support for Server 2016
  • V7 now uses additional ports aside from those used in V6. Please see our latest System Requirements for more information
  • V7 also includes a brand new Altaro Offsite Server, please see further notes about the v7 Offsite Server compatibility:​



As always our support team are here to assist if you have any trouble during the upgrade, so please feel free to get in touch if you need us! Our contact details are at the bottom of this page.
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