Altaro VM Backup Support Centre

Frequently Asked Questions

  • How can I uninstall from Hyper-V Server / Server Core?

    To uninstall Altaro VM Backup 3.5 and earlier from Windows Server 2008 / 2012 Core editions, run the following installer and choose "Uninstall" from the options: C:\Program Files\Altaro\Altaro Hyper-V Backup\ba...

  • How can I monitor Altaro with GFI MAX?

    GFI MAX supports backup checks for Altaro Hyper-V Backup. Adding a backup check for Altaro VM Backup is a very simple process and can be done by adding a “Backup check” from the “Daily Safety Checks (DSC)” wit...

  • How can I enable jumbo frames for Hyper-V Guest VMs?

    We have an article in our Hyper-V blog that covers this in detail, kindly visit:

  • How to generate an Error Report from Altaro VM Backup

    The Altaro VM Backup Error Reporter can be found in the Get Help menu of the console as shown below: Clicking the Generate Error Report button will take you to a wizard to generate the report as below: ...

  • Can I restore backups originally taken with the Free edition after upg...

    Yes, although the freeware edition only allows you to restore versions up to 4 weeks old, the older backup versions are NOT deleted automatically unless you configure the software to do so. If you upgrade your...

  • How do I exclude a Virtual Disk (VHDX / VMDK) from my backups?

    With Altaro VM Backup you can choose to exclude specific Virtual Disks (VHDX or VMDK) from your backups. Warning! Please be aware that excluding a Virtual Disk can and will have an effect on your VM when it is...

  • How do I enter my License Key?

    Once you order Altaro VM Backup you will receive an email containing your unique License Key. The License Key is a block of letters. To enter your license key please follow these steps: Open the Altaro Conso...

  • Do I pay a one-time price? Does the price include support?

    Altaro VM Backup is a one-time purchase which includes 1 year of SMA (Software Maintenance Agreement), which entitles you to receiving premium Support and upgrades. From year 2 onwards, you will have the optio...

  • Can I backup VM’s which are MS Exchange or SQL?

    Yes, for VMs running on VMware we have developed the Altaro VM Tools, which can be deployed to the VM through the main management console in order to truncate the transaction logs for MS Exchange and SQL. VMs ...

  • How do I migrate my backups to new storage?

    If you'd like to migrate your current backup set to a new location, either because you got new storage or would simply like to move them to a new location, you'll likely want to retain the history and continue ...

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