Altaro VM Backup Support Centre



Knowledgebase Articles

  • Error "This implementation is not part of the Windows Platform FI...

    PROBLEM An error as below is displayed when backing up a virtual machine: [Inner Exception Message]: This implementation is not part of the Windows Platform FIPS validated cryptographic algorithms. CAUSE...

  • Altaro Offsite Server v7

    Version 7 of Altaro VM Backup brings a brand new look to the Altaro Offsite Server, and many backend improvements too. Below is some important information regarding the Altaro Offsite Server Management Console...

  • Upgrading from version 5.x, 6.x to 8.0

    STEP 1: Upgrade your License Key If you have a current Software Maintenance Agreement (SMA), you are entitled to a free upgrade to v8. If your SMA has expired, contact your Altaro Partner or contact sales@alta...

  • 'Pulseway' installed within the VM causes VSS failures

    PROBLEM The backup fails with a Microsoft VSS Error, "A problem with Windows Shadow Copy was detected": If you check the Application event log within the VM, you'll find the following event at the same...

  • CBT Skipped due to CSV being in a Redirected State

    PROBLEM You get the following skip message when you go to the Operation History through Altaro: If you check the log found here: C:\Programdata\Altaro\AltaroBackupProfile\Logs\SubAgentService_Cbt.log ...

  • Hyper-V VMMS giving "Failed to mount the virtual hard disk"

    PROBLEM The backup fails with a Microsoft VSS Error, "A problem with Windows Shadow Copy was detected": As the error suggests, if you take a look at the Hyper-V VMMS event log (Event Viewer → Applicatio...

  • Allowing Altaro's Ports through the VMware Firewall to allow the ...

    Before getting started opening the ports required, ensure that you also have an iSCSI Storage Adapter as per the article here. For Altaro VM Backup to be able to boot up a VMware VM from your backup drive, it ...

  • Backups failing with [Windows Error 5]: Access is denied.

    PROBLEM Backups failing with either one or both of the following errors; None of the backup locations configured for this VM can be connected and written to. Cannot authenticate to the network path: \\xx...

  • Backup Fails due to VM having an old Configuration Version

    PROBLEM Backups from a Hyper-V Host running Server 2016 fail with the error below: The VM configuration version needs to be upgraded to v8.0 or newer (Error code 'RCTCONTROLLER_019') CAUSE This err...

  • What is Augmented In-Line Deduplication?

    Augmented In-line Deduplication is a space saving technology developed by Altaro Software that ensures that common blocks of data, both in a singular VMs data and across multiple VMs globally, are transferred a...

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