Altaro VM Backup Support Centre



Knowledgebase Articles

  • How to set up Offsite Copies over a WAN / VPN / Internet / Fiber conne...

    With Altaro VM Backup, you can send a redundant copy of your backups to an offsite location via a WAN/VPN/Internet connection, this is an ideal tool for Disaster Recovery purposes. This is also required for fib...

  • How to Schedule your backups

    Altaro Backup offers a variety of flexible options for scheduling both your local and offsite backups. Note: A single VM can be added to multiple schedule groups, and a single schedule group can contain multi...

  • How to set up Automated Verification tasks

    Altaro VM Backup includes the ability to run manual or automated verification of your backup data. Degradation and failure of storage devices is not uncommon, and this feature will allow you to compare the dat...

  • Troubleshooting backups which "Backed up in a crash-consistent st...

    PROBLEM Backup completes but gives a warning that it "Backed up in a crash-consistent state" SOLUTION The "Backed up in a crash-consistent state" warning is given when the shadow copy fails inter...

  • Cannot connect to the Altaro Offsite Server

    PROBLEM Trying to add an 'Altaro Offsite Server' as an Offsite Location but you're unable to connect. CAUSE Version mismatch, time difference or firewall blocking ports. SOLUTION Ensure th...

  • Changed Block Tracking Skip Conditions

    In certain cases, CBT is skipped and the virtual machines will be scanned for changes. The below list outlines situations where CBT tracking data is skipped: 7.6 and newer (CBTv2) 1. Taking a first back...

  • VSS Writers and their Services

    VSS writers are application-specific components for Microsoft's Volume Shadow Copy Service, which ensure the consistency of application data when a shadow copy is created. Since we have often come across VSS wr...

  • Email notifications are not being delivered

    PROBLEM Email notifications have been configured but are not being received CAUSE Incorrect SMTP settings, mail server relay settings, or firewall rules. SOLUTION Check that you are using the co...

  • How to use Gmail with 2-Step Verification for E-Mail Notifications

    If you are utilising Gmail's 2-Step Verification for added security to your account, when you're setting up this email account in Altaro VM Backup you'll need to generate an 'App password' specifically for Alta...

  • How to remove a VM from the Altaro Configuration

    If you once had a VM configured within Altaro but it's still showing in the Management Console, you can remove it from the Altaro configuration using the following steps. Please ensure that you are running bui...

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