Altaro VM Backup Support Centre

Knowledgebase Articles

  • Getting NW.js on startup? Here's how to fix it.

    If you're getting the following NW.js screen on startup, then follow the steps below in order to resolve this: Ensure that the shortcut you're using isn't a dead link. Try running the executable directly:...

  • WMI Job Error Codes

    PROBLEM Backups on a Windows Server 2016 Hyper-V host, fail to create a Production Checkpoint and return a WMI error code. CAUSE In order to start a backup operation, Altaro VM Backup will request a P...

  • How to set up Replication

    Note: Currently only available with Hyper-V (VMware support coming soon) Requirements .NET Framework 4 or higher is required It requires a new port to be opened on the AOS, specifically for Replication ...

  • Failed VM Replication: "An unsupported file type VMGS"

    PROBLEM An unsupported file type vmgs was detected in the virtual machine for replication (Error Code 'VMREPLICATIONSOURCEMANAGER_005) Please remove the file from the virtual machine configuration so replica...

  • Technical Explanation of Replication

    WAN-Optimized Replication was introduced in Altaro VM Backup V8, which, allows businesses to be back up and running in minimal time should disaster strike by switching to a replicated virtual machine (VM) that ...

  • How to set up the Altaro Offsite Server for Replication

    A. Set up the Altaro Offsite Server tool on the DR site The Altaro Offsite Server tool can be installed on a machine at the other end of a WAN connection and can be used as a Replication target. Important...

  • Moving a Restored Replica VM to the Main Site

    Note: full support for 'Disaster Recovery as a Service' (DRaaS) is coming next year, whereby the process of moving the VM to the main site will be handled by Altaro VM Backup automatically. Currently a manual ...

  • How to restore a VM to Azure (from Azure Cloud Storage)

    VMs that have been backed up with Altaro VM Backup can be restored back to the original Host (Hypervisor), and also to a new or different host altogether. However in a situation where your original host has cr...

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