Altaro VM Backup Support Centre



Knowledgebase Articles

  • Getting NW.js on startup? Here's how to fix it.

    If you're getting the following NW.js screen on startup, then follow the steps below in order to resolve this: Ensure that the shortcut you're using isn't a dead link. Try running the executable directly:...

  • WMI Job Error Codes

    PROBLEM Backups on a Windows Server 2016 Hyper-V host, fail to create a Production Checkpoint and return a WMI error code. CAUSE In order to start a backup operation, Altaro VM Backup will request a P...

  • How to set up Replication

    Note: Currently only available with Hyper-V (VMware support coming soon) Requirements .NET Framework 4 or higher is required It requires a new port to be opened on the AOS, specifically for Replication ...

  • Failed VM Replication: "An unsupported file type VMGS"

    PROBLEM An unsupported file type vmgs was detected in the virtual machine for replication (Error Code 'VMREPLICATIONSOURCEMANAGER_005) Please remove the file from the virtual machine configuration so replica...

  • Technical Explanation of Replication

    WAN-Optimized Replication was introduced in Altaro VM Backup V8, which, allows businesses to be back up and running in minimal time should disaster strike by switching to a replicated virtual machine (VM) that ...

  • How to set up the Altaro Offsite Server for Replication

    Set up the Altaro Offsite Server tool on the DR site The Altaro Offsite Server tool can be installed on a machine at the other end of a WAN connection and can be used as a Replication target. Important: T...

  • Moving a Restored Replicated VM back to the Main Site

    Note: full support for 'Disaster Recovery as a Service' (DRaaS) is coming next year, whereby the process of moving the VM to the main site will be handled by Altaro VM Backup automatically. Currently a manual ...

  • How to restore a VM to Azure (from Azure Cloud Storage)

    VMs that have been backed up with Altaro VM Backup can be restored back to the original Host (Hypervisor), and also to a new or different host altogether. However in a situation where your original host has cr...

  • Requirements for Boot from Backup on Hyper-V

    When attempting to perform a Boot from Backup in a Hyper-V infrastructure, you need to ensure that the following requirements are met. Windows Server 2012 Hyper-V Host OS's and onward are supported for Boot...

  • Exporting Altaro event logs to a Text file

    If you need a list of Altaro jobs, either by operation type, or simply a full list of all jobs you can follow the steps below: Navigate to the machine where the Altaro management console is running Ensure...

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