Altaro VM Backup Support Centre



Knowledgebase Articles

  • Altaro VM Tools failing to deploy [VMware]

    PROBLEM Unable to complete the installation of Altaro VM Tools within a guest VM in a VMware environment: "An error occurred while initializing Altaro VM Tools (Error code 'GUESTPROVIDER_003')" CAUSE ...

  • ALTERR_INSTANTBOOT_HYPERV_050 (ISCSI initiator service is not running)

    PROBLEM Upon attempting a Boot from Backup on a Hyper-V machine, you encounter the following error: CAUSE The Microsoft iSCSI Initiator Service is not running on the machine we're attempting to boot...

  • Technical Explanation of CBTv2

    When a backup is initiated, Altaro VM Backup will request a Shadow Copy to be created on the host volume where the VM resides. This leverages the Microsoft Volume Shadow Copy Service and through diskshadow, it ...

  • The volume ShadowCopy limit for the disk containing this virtual machi...

    PROBLEM The backup fails with the following error: The volume ShadowCopy limit for the disk containing this virtual machine's VHDX files has been reached. (Error code 'HYPERVBACKUPCONTROLLER_007') Cleari...

  • "Windows cannot open this program because the license enforcement...

    PROBLEM The Altaro VM Backup console is not starting due to the following error: "C:\Program Files\Altaro\Altaro Backup\Altaro.ManagementConosle.exe Windows cannot open this program because the li...

  • ESXi and vCenter Supported VDDK Combination

    When you have a VMware infrastructure that is running a vCenter, Altaro VM Backup will communicate directly with vCenter, which then in-turn communicates with the ESXi hosts. With that said, vCenter 6.5 or new...

  • Bandwidth Throttling for Offsite Backups / Replication

    If you're taking offsite backups over the WAN / VPN / Fiber connections or even running Replication and especially going over a slow connection, you might be looking to throttle the bandwidth available for the ...

  • How to reconfigure the BIOS of a restore VMware VM

    The VM's boot settings are located in the VM's non-volatile random-access memory and this isn't a file that is backed up. Therefore if you restore a VM with changed boot settings, this non-default setting will ...

  • Getting NW.js on startup? Here's how to fix it.

    If you're getting the following NW.js screen on startup, then follow the steps below in order to resolve this: Ensure that the shortcut you're using isn't a dead link. Try running the executable directly:...

  • WMI Job Error Codes

    PROBLEM Backups on a Windows Server 2016 Hyper-V host, fail to create a Production Checkpoint and return a WMI error code. CAUSE In order to start a backup operation, Altaro VM Backup will request a P...

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