Altaro VM Backup Support Centre

Knowledgebase Articles

  • Upgrading from version 7 to version 8.0

    Note: If you are upgrading from version 5 or 6, ensure that you read the following article beforehand. STEP 1: Upgrade your License Key If you have a current Software Maintenance Agreement (SMA), you ...

  • What you need to know about CBT v2 for Windows Server 2012 and 2012 R2

    As from version 7.6, Altaro VM backup has revamped the way we perform Changed Block Tracking (CBT) for Hyper-V virtual machines running on Windows Server 2012 and 2012R2. Altaro’s new CBT v2 for Windows Server...

  • Concurrent Retention, Restore, Backup and Offsite Copy operations

    In previous Altaro VM Backup versions only one operation could be performed on a Virtual Machine at the same time. If a retention policy takes quite long to complete then backups and restore operations a...

  • CDP – Continuous Data Protection Explained

    Please note this feature is only available for Unlimited Plus and Subscription users. With Altaro VM Backup 7.6 users can switch from scheduled daily backups to running continuous backups (onsite only). The d...

  • Grandfather-Father-Son (GFS) Archiving Explained

    Please note this feature is only available for Unlimited, Unlimited Plus and Subscription users. The Retention Policy has remained the same in 7.6. You can still choose a retention policy (ex. 2 weeks from las...

  • Getting a Blank Chat Window? Here's how to solve it!

    If you're getting a blank chat window like the one in the below screenshot, this is due to backend changes and improvements. To resolve this, follow these steps: - Close the Altaro UI - Browse to: %localapp...

  • Best Practices for setting up Altaro VM Backup

    This best practice guide goes through the Altaro VM Backup features explaining their use and the optimal way to configure them in order to make the best use out of the software. You will need to adapt this to ...

  • Hyper-V Host Agent Deployment Troubleshooting

    This document is designed to help with common issues / failures that may occur when automatically deploying the Hyper-V Host agents through the Management Console. Here is a list of common failures when deplo...

  • Manually installing the Altaro Hyper-V Host Agent

    To install the Altaro Hyper-V Host Agent manually on a Hyper-V Host, please follow the below procedure: Download the standalone Altaro Hyper-V Host Agent installer for: V8:

  • How to set up Drive Rotation / Swapping (RDX or External USB drives)

    With Altaro VM Backup, you can set up drive rotation/swapping as your offsite copy location. To do so, please follow the steps below: Before you proceed, ensure you have one fixed drive/location configured ...

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