Altaro VM Backup Support Centre



How to generate an Error Report from Altaro VM Backup

Last Updated: Sep 09, 2015 12:39PM CEST
The Altaro VM Backup Error Reporter can be found in the Get Help menu of the console as shown below:
 


Clicking the Generate Error Report button will take you to a wizard to generate the report as below:



Once filled in and started, the report will be generated in the background and you will be notified on screen when it is complete:



Clicking that notification will take you to a page to review and submit your error report to our team for analysis:



Click Submit Error Report to upload it to our server, and our team will be in touch after analysing the report.

 

Note: If for some reason the main console cannot be launched, you can launch the Error reporter manually through the executable located here:
C:\Program Files\Altaro\Altaro Backup\Altaro Backup Error Reporter.exe
Once opened simply enter the error details, check the disclaimer check box and press generate.  
When complete, please email the generated error report to support@altaro.com for further investigation.
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