Altaro VM Backup Support Centre



Error: "Failed to revert to VSS snapshot on the virtual hard disk" when EaseUS Todo Backup is installed on the same machine as Altaro

Last Updated: May 03, 2016 01:57PM CEST

PROBLEM


Altaro VM backups failing when EaseUS Backup is installed on the same machine.

- AND - 

The following error is displayed in the Hyper-V VMMS Admin Event Log:
 
Log Name: Microsoft-Windows-Hyper-V-VMMS-Admin
Source: Microsoft-Windows-Hyper-V-VMMS
Event ID: 10103
Level: Error
Description:
Failed to revert to VSS snapshot on the virtual hard disk ‘\\?\Volume{volumeID}\’ of the virtual machine ‘VMNAME’. (Virtual machine ID vmID)
 
 
 

CAUSE


EaseUS Todo Backup's VSS provider conflicts with Altaro backups. The above procedure is the recommended solution from the  EaseUS Support team.

 

SOLUTION

 
  1. Browse to the the EaseUS Todo Backup installation folder
  2. Browse to the "bin" subfolder (for 64bit OS, go to "bin\x64")
  3. Run "uninstall-EaseUSprovider.cmd" 
 

 

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