Altaro VM Backup Support Centre

Getting a Blank Chat Window? Here's how to solve it!

Last Updated: Feb 01, 2018 11:13AM CET
If you're getting a blank chat window like the one in the below screenshot, this is due to backend changes and improvements.

To resolve this, follow these steps:

- Close the Altaro UI
- Browse to: %localappdata%\Altaro VM Backup
- Delete the Cache folder
- Open the Altaro UI and you'll now be able to use the LiveChat functionality once again
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