Altaro VM Backup Support Centre



Backup Fails due to VM having an old Configuration Version

Last Updated: Feb 23, 2018 09:46AM CET

PROBLEM


Backups from a Hyper-V Host running Server 2016 fail with the error below:

The VM configuration version needs to be upgraded to v8.0 or newer (Error code 'RCTCONTROLLER_019')


 


 

CAUSE


This error occurs when certain attempting to backup a VM from a Hyper-V Host running Server 2016 which has a version less than 8.0

 

SOLUTION



Note: The VM needs to be in an Off state in order to upgrade it's configuration version.

The solution is simply to upgrade the VM Configuration to 8.0 or above using the below steps:
 
  1. Open Hyper-V Manager and right click on the VM in question. Select "Update Configuration Version" from the menu:


     
  2. Click Upgrade to confirm:





     

 

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