Altaro VM Backup Support Centre



Backup Fails due to VM having an old Configuration Version

Last Updated: Jan 17, 2017 02:04PM CET

PROBLEM


Backups from a Hyper-V Host running Server 2016 fail with the error below:

The VM configuration version needs to be upgraded to v8.0 or newer (Error code 'RCTCONTROLLER_019')


 


 

CAUSE


This error occurs when certain attempting to backup a VM from a Hyper-V Host running Server 2016 which has a version less than 8.0

 

SOLUTION


The solution is simply to upgrade the VM Configuration to 8.0 or above using the below steps:
 
  1. Open Hyper-V Manager and right click on the VM in question. Select "Update Configuration Version" from the menu:


     
  2. Click Upgrade to confirm:





     

 

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