Altaro VM Backup Support Centre



Failed to List Virtual Disks. A rollback is pending.

Last Updated: Jun 09, 2016 01:07PM CEST

PROBLEM

 

When attempting a Granular Item Level Restore, it fails with a "Rollback is pending" error.


 

 

CAUSE


The latest backup was aborted abruptly leaving a pending rollback or else the rollback is failing. Hence the Granular Restore fails with this error on the current backup set since it's in an inconsistent state.


 

SOLUTION


In order to resolve this, you can start a manual backup ('Take Backup' screen) or restore clone ('Restore' screen) and then abort it once the Reverting/Rollback is done. You'll notice it's done because it will start transferring the changes. Once you abort it gracefully and let it complete successfully you'll be able to perform the granular restore since there will be no rollback pending.
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