Altaro VM Backup Support Centre

Cannot connect to Altaro VM Backup console due to a "Connection Error"

Last Updated: Jun 02, 2016 01:42PM CEST


Unable to connect to the Altaro VM Backup console due to a "Connection Error" as shown below:

Connection Error - There was a problem establishing a connection with Altaro VM Backup. Your request could not be processed



A Proxy Server is blocking access to the local Altaro VM Backup instance.



  1. On the machine where Altaro VM Backup is installed, go to Control Panel > Internet Options
  2. Here go to the Connections tab and click LAN Settings 
  3. If you DO have a proxy server you wish to use, then ensure that the option to Bypass proxy server for local addresses is enabled:

    If you are NOT using a proxy server, then ensure that the option to Automatically detect settings is disabled:

  4. Click OK, and OK again to save the setting, and you should then be able to successfully connect to Altaro VM Backup


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